Pleshy
Pleshy
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FAQs

Thank you for reaching out! Once we receive an order, we immediately start processing it to ensure a quick delivery. However, if you'd like to make any changes or additions, please share the details with us as soon as possible.

We'll do our best to accommodate your request. If the modification isn't possible due to the order already being processed or shipped, we'll promptly let you know.

Looking forward to hearing from you!

We aim to process and ship orders as quickly as possible, so cancellations are only available before the order enters the processing or shipping stage. If you'd like to cancel your order, please contact us right away with your order details, and we'll do our best to assist you.

If the order has already been processed or shipped, a cancellation may no longer be possible. In such cases, we can guide you through our return process once the order has been delivered.

Feel free to reach out if you have any other questions!

Lost packages

At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team via email with your order number and any relevant details.


Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team via email within 48 hours of receiving the order and include photos of the damaged items or package and order number.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

Thank you for asking about our return policy!

We want you to love your purchase, but if you’re not satisfied, we do accept returns under the following conditions:

  1. Eligibility: Items must be unused, in their original packaging, and returned within30 days of delivery.
  2. Process: Please contact us with your order details and reason for the return, and we’ll provide the return instructions.
  3. Refunds: Once we receive and inspect the returned item, we’ll process a refund to your original payment method.

Thank you for asking about our shipping policy!

We’ve worked hard to establish reliable shipping lines to ensure your order reaches you as quickly as possible. Here’s what you can expect:

  1. Processing Time: Once you place an order, we dedicate 1-3 business days to creating and preparing it for shipment.
  2. Delivery Time: Shipping times vary by location. Based on recent data, here are our estimated delivery times:
    • India: 6-10 days
    • USA: 6-14 days
    • Canada: 6-15 days
    • Europe: 6-14 days
    • Australia: 6-14 days
    • Singapore: 8-11 days
    • Japan: 8-14 days
  3. Guaranteed Shipment: Every order is guaranteed! If your package gets lost or doesn’t arrive, we’ll offer a refund or free replacement.
  4. APO Base Shipping: Yes, we ship to APO bases, though delivery may take longer than the standard estimates. If faster shipping is needed, we recommend using an alternate address (such as a family member or friend).
  5. Expedited Shipping: We offer expedited shipping for an additional fee, recommended for larger orders of $150 or more.

If you have any further questions or need assistance, feel free to reach out—we’re always happy to help!

To apply a promo or discount code:

• Proceed to checkout and enter your code in the ['Discount Code'] field.

• Click ['Apply'] to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Thank you for reaching out!

If you’d like to cancel your order, please contact us as soon as possible with your order details. Since we begin processing orders immediately to ensure quick delivery, cancellations are only possible if the order hasn’t yet been processed or shipped.

If your order has already entered the processing or shipping stage, a cancellation may no longer be possible. However, once your package arrives, we can guide you through our return process to ensure you’re taken care of.

Feel free to get in touch, and we’ll do our best to assist you!

Thank you for your order! Tracking your package is simple:

  1. Once your order has been shipped, we’ll send you an email with your tracking information, including a tracking number and a link to the courier’s website.
  2. You can use this information to track your package and monitor its progress.

If you haven’t received your tracking details yet, it may be because your order is still being processed (this typically takes 1-3 business days). Feel free to reach out if you need an update or have any questions—we’re here to help!

I’m really sorry to hear that your order was marked as delivered but hasn’t reached you yet!
If no one was home at the time of delivery, the carrier will leave the package in a safe location.

I completely understand how frustrating this must be, and I’m here to help.

Here’s what we can do:

  1. Double-Check Your Property: Sometimes packages are left in unexpected spots, like around the back, in a porch, or even with a neighbor.
  2. Contact the Courier: Using your tracking number, try reaching out to the courier directly—they may be able to provide more details about where it was delivered.
  3. Wait 24-48 Hours: Occasionally, packages are marked as delivered a bit early, and they show up soon after.

If your package still doesn’t turn up, please let me know, and I’ll make sure we investigate the situation with the courier right away. I’m committed to making sure you get your order, and I’ll be here every step of the way to help resolve this.

Thank you for your patience, and I truly appreciate your understanding!

Yes, we do ship worldwide! We’re proud to offer our products to customers all around the globe. Shipping times and costs may vary depending on your location, but we’ve worked hard to establish reliable shipping lines to ensure timely deliveries.

If you’d like more specific details about shipping to your country, feel free to let us know, and we’ll be happy to provide further information!

Thank you for choosing us!

I’m so sorry to hear that you received the wrong item in your order! I completely understand how disappointing this can be, and I’m here to help make it right.

Please follow these steps:

  1. Contact Us: Let us know right away with your order details and a description of the item you received.
  2. Provide Photos: If possible, please send a photo of the incorrect item so we can process your case faster.
  3. Resolution: Once we confirm the mistake, we’ll either send you the correct item right away or offer a solution that works best for you.

We want to ensure you’re completely satisfied, so don’t hesitate to reach out—we’re here to take care of this for you!

Thank you for your patience and understanding.

We’re sorry to hear that you’d like to return your order, and we’re here to make the process as smooth as possible for you.

To start your return:

  1. Contact Us: Please reach out with your order details and let us know the reason for the return.
  2. Return Instructions: Once we’ve received your request, we’ll provide you with the return instructions, including the return address and any required forms.
  3. Return the Item: Once you have the instructions, package up the item in its original condition and packaging, and send it back to us.
  4. Refund or Exchange: After we receive the returned item, we’ll process your refund or exchange based on your preference.

We’re here to assist every step of the way, so if you have any questions or need help with the process, don’t hesitate to reach out!

Thank you for your understanding!

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to 24-72 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Yes, we absolutely offer both refunds and exchanges! We want you to be completely happy with your purchase, so if something isn't right, we’re here to help.

Here’s how it works:

  • Refunds: If you’re not satisfied with your order, you can request a refund within 30 days as long as the item is unused and in its original condition.
  • Exchanges: If you’d like to exchange an item for a different size, color, or product, just let us know, and we’ll guide you through the process.

To get started with a refund or exchange, simply reach out to us with your order details and the reason for the request, and we’ll take it from there!

If you need any assistance or have further questions, feel free to reach out—we’re always here to help!

We’re so sorry to hear that your item(s) arrived damaged! We understand how disappointing this can be, and we’re here to help.

Unfortunately, some items can get damaged during shipping, but we’ll do our best to resolve the issue for you.

To get started:

  1. Email Us: Please send us an email with a photo of the damaged item(s) and order number so we can assess the situation.
  2. Replacement or Resolution: While we may not always be able to guarantee an exact replacement due to stock availability, we’ll do everything we can to make things right. Whether that’s a replacement, a refund, or another solution, we’re committed to ensuring you’re taken care of!

Thank you for your understanding, and we look forward to resolving this for you!

Thank you for asking about delivery time! We work hard to ensure your order arrives as quickly as possible.

After we’ve processed your order (which typically takes 1-3 business days), the delivery time depends on where you’re located. Here are our estimated delivery times based on recent data:

  • India: 6-10 days
  • USA: 6-14 days
  • Canada: 6-15 days
  • Europe: 6-14 days
  • Australia: 6-14 days
  • Singapore: 8-11 days
  • Japan: 8-14 days

Please keep in mind that delivery times can vary slightly depending on factors like local postal conditions or unexpected delays.

If you have any other questions or need further assistance, don’t hesitate to reach out—we’re here to help!

If your Spacebuddy™ Projector is not working correctly, follow these troubleshooting steps:

1. Check the Power Connection

  • The Spacebuddy™ Projector does not have a built-in battery or charging option—it must be connected to a power source to function.
  • Ensure the USB cable is securely connected to both the projector and a stable power adapter (5V/2A recommended).
  • Try a different USB adapter or plug it into another power outlet.
  • Avoid using low-power USB ports (such as on a laptop), as they may not provide enough power.

2. Test with a Different USB Cable

  • A damaged or faulty cable can prevent the projector from functioning. Try using a different USB cable to rule out cable-related issues.

3. Inspect the Power Port

  • Check if the USB port on the projector is loose or damaged. If the connection is unstable, gently clean the port with a dry cloth and reconnect the cable.

4. Verify the Power Button and Modes

  • Press and hold the power button for a few seconds to ensure it turns on.
  • Try switching between different lighting modes to check if the projector responds.

5. Adjust the Projection Settings

  • If the projection is blurry, adjust the focus wheel.
  • Make sure the lens is clean and free from dust.
  • Test the projector in a darker environment to improve visibility.

6. Allow the Device to Cool Down

  • If the projector was used for an extended period, it might overheat. Unplug it and let it cool down for a few minutes, then try again.

7. Reset the Projector

  • Unplug the projector for a few minutes, then reconnect and power it on.

8. Contact Customer Support

  • If the projector still does not work, there may be a hardware defect. Customers should reach out to customer support for assistance, warranty claims, or replacement options.
  • If possible, provide a photo or short video demonstrating the issue for a faster resolution.

If the stars feature on your Spacebuddy™ Projector stops working, follow these steps to troubleshoot the issue:

1. Check the Power Connection

  • Ensure the projector is properly connected to a power source. The Spacebuddy™ does not have a built-in battery and must remain plugged in to function.
  • Try a different USB cable and power adapter (5V/2A recommended) to rule out power issues.

2. Cycle Through the Light Modes

  • The projector has multiple light modes. Press the mode button several times to see if the stars feature turns back on.
  • If other light effects are working but the stars are not, there may be an issue with the specific star projection mode.

3. Inspect the Lens

  • Ensure the lens is clean and free of dust or obstructions.
  • If the stars look dim or unclear, adjust the focus wheel for better clarity.

4. Reset the Projector

  • Unplug the projector for a few minutes, then reconnect it and turn it back on.

5. Test in a Dark Room

  • If the stars appear faint, test the projector in a completely dark room to check if the projection is visible under optimal conditions.

6. Contact Customer Support

  • If the stars feature still doesn’t work after trying these steps, there may be a hardware issue. Reach out to customer support for further assistance or replacement options.

If your Spacebuddy™ Projector turns off right after turning it on, follow these steps to troubleshoot the issue:

1. Check the Power Connection

  • The Spacebuddy™ Projector does not have a built-in battery and must remain plugged into a power source to function.
  • Ensure the USB cable is securely connected to both the projector and the power adapter.
  • Try a different USB cable and power adapter (5V/2A recommended) to rule out power supply issues.

2. Test a Different Power Source

  • Plug the projector into a different outlet or power bank to check if the issue is related to the power source.
  • Avoid using low-power USB ports (like on a laptop) as they may not provide enough power.

3. Inspect the USB Port

  • Check if the USB port on the projector is loose or damaged. A faulty connection may cause the device to lose power.
  • Try gently cleaning the port with a dry cloth before reconnecting the cable.

4. Reset the Projector

  • Unplug the projector for a few minutes, then reconnect it and turn it on again.

5. Check for Overheating

  • If the projector was used for an extended period, it might be shutting down due to overheating.
  • Let it cool down for a few minutes before turning it back on.

6. Contact Customer Support

  • If the issue persists, there may be a hardware defect. Reach out to customer support for further assistance, warranty claims, or replacement options.

If your Spacebuddy™ remote controller is not working or needs to be paired with the projector, follow these steps:

1. Check the Batteries

  • Ensure the batteries are properly inserted in the remote.
  • If the remote is unresponsive, try replacing the batteries with fresh ones.

2. Point the Remote Directly at the Projector

  • The remote uses infrared (IR) technology, so it must have a clear line of sight to the projector’s IR sensor.
  • Ensure no objects are blocking the signal between the remote and the projector.

3. Pairing the Remote (If Required)

  • Some models automatically pairwith the projector. If pairing is needed, try the following:
    • Turn on the projector.
    • Hold the power button on the remote for 3-5 seconds while pointing it at the projector.
    • If pairing is successful, the projector should respond to remote inputs.

4. Test Different Buttons

  • Try pressing different buttons to check if only some functions are unresponsive.

5. Reset the Projector and Remote

  • Unplug the projector for a few minutes, then reconnect it and try using the remote again.
  • If possible, reset the remote by removing the batteries for a few minutes and reinserting them.

6. Contact Customer Support

  • If the remote still does not work after troubleshooting, reach out to customer support for further assistance or a replacement remote.

Yes! We provide assistance with product issues for all our customers. If you're experiencing any issues with your Spacebuddy™ Projector or any other product, we can help with:

✅ Troubleshooting steps to resolve common issues
✅ Warranty claims for defective products
✅ Replacement requests (if applicable)
✅ Technical support for setup or operation

If you're facing any problems, feel free to describe the issue, and we'll be happy to assist you! 😊

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